Shipping policy

Processing Time
Orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and order weight. Estimated delivery times:

Standard shipping: 5–10 business days
Express shipping: 3–5 business days

Delivery times are estimates and may vary due to carrier delays, weather, or high-volume periods.

Shipping Locations
We currently ship to South Africa. We do not ship to outside of South Africa.

Order Tracking
Once shipped, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update.

Lost, Delayed, or Damaged Packages
If your order hasn't arrived within 7 days of the estimated delivery date, contact us at info@topmoonfurnitures.com. If your package arrives damaged, please email us within 3 days with photos so we can arrange a replacement or refund.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, but contact us as soon as possible and we'll try to help before the order ships.

Contact
Questions? Reach us at info@topmoonfurnitures.com or +2779 283 5743.